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Delivery Information for Imperial Equestrian Ltd
If you place an order before 1pm on a weekday and the item is in stock we will despatch your order that same day. Other orders are despatched on the next working day or asap but we will keep you informed. Orders will be despatched Mon-Fri, excluding bank holidays.
UK postal address are shipped by Royal Mail, or courier depending on the size and weight of the order, all services require a signature. As items are normally in stock.
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
All orders over £50 to UK postal address will have FREE postage.
Extra charges will apply for enhanced services such as Special Delivery if required. Royal mail next day service is only available Monday- Thursday and orders must be received before 3 pm to allow time to be processed, otherwise, they will be shipped the following working day.
International deliveries, costs are calculated on parcel weight and for the country being despatched to, please contact us, we are more than happy to post at cost.
Shipping charges will not be refunded for unwanted goods that have been shipped internationally and to the UK. So please make sure you order the correct size and colour before placing an order, we are always happy to advise, email@example.com